We’ve gathered answers to our most common questions below. If you can’t find what you’re looking for, please don’t hesitate to contact us!
Orders & Shipping
1. How long will it take to receive my order?
Total delivery time is made up of two parts: Production Time + Shipping Time.
- Production: It takes approximately 2-7 business days for your product to be printed and prepared.
- Shipping (within the U.S.): It typically takes an additional 5-7 business days.
You can see more details on our Shipping Policy page.
2. Why did I only receive part of my order?
Don’t worry! To get your items to you faster, we may ship products from different production facilities. This means items in a single order might arrive at different times. You will receive a separate tracking number for each package.
3. Can I change or cancel my order?
Since our products are made on demand, we can only accept changes or cancellations within 2-4 hours of the order being placed. Please contact us immediately if you need assistance.
Products & Quality
4. What does “Print-on-Demand” mean?
It means your product isn’t mass-produced. It’s printed and created only after you place your order, specifically for you. This ensures every product you receive is brand-new and helps us reduce waste.
5. How should I care for my product?
Specific care instructions are usually listed in the product description on each product page. Generally, for printed fabric items, we recommend a cold, gentle machine wash and a low-tumble dry to keep the print vibrant.
Returns & Refunds
6. What is your return policy?
We are happy to offer a replacement or a full refund for items that are defective, damaged in transit, or incorrect.
However, since every item is made just for you, we cannot accept returns for ordering the wrong size, color, or for a change of mind. Please read our full Refund and Return Policy for details.
Payment
7. What payment methods do you accept?
We currently accept all major payment methods through PayPal, one of the world’s most secure payment gateways.
8. Is my payment information secure?
Absolutely. Our entire website is secured with SSL encryption. Your payment is processed directly by PayPal; we never store or have access to your credit card information.